When will  I  get  my  order?

Usually,  it  takes  3–7  days  to  fulfill  an  order,  after  which  it’s  shipped  out.  The  shipping  time depends  on  your  location,  but  can  be  estimated  as  follows:

  • USA:  3–4  business  days
  • Europe:  6–8  business  days
  • Australia:  2–14  business  days
  • Japan:  4–8  business  days
  • International:  10–20  business  days


[Covid-19] When will  I  get  my  order?

Our  fulfillment  times  [for  all  products/t-shirts/phone  cases/etc.]  may  be  longer  than  usual  and  may continue  to  increase  until  things  get  back  to  normal.  We're  seeing  delays  in  our  supply  chain, including  distributors  and  shipping  carriers  as  the  entire  industry  is  grappling  with  challenges.


Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 


Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 


My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at senninculture@gmail.com with your order number. 

If you did find a mistake in your delivery address, please keep in mind that we cannot refund your purchase or send you a replacement order. 


How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!   


How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at senninculture@gmail.com


I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at senninculture@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


What’s  your  return  policy?

We don’t  offer  returns  and  exchanges,  but  if  there’s  something  wrong  with  your  order,  please  let us  know  by  contacting  us  at  senninculture@gmail.com!


Do you offer  refunds?

Refunds  are  only  offered  to  customers  that  receive  the  wrong  items  or  damaged  items.  If  any  of these  apply,  please  contact  us  at senninculture@gmail.com with  photos  of  wrong/damaged items  and  we’ll  sort  that  out  for  you.


Can  I  exchange  an  item  for  a  different  size/color?

At  this  time,  we  don't  offer  exchanges.  If  you’re  unsure  which  size  would  fit  better,  check  out  our sizing  charts—we  have  one  for  every  item  listed  on  our  store,  in  the  product  description  section. Though  rare,  it's  possible  that  an  item  you  ordered  was  mislabelled.  If  that’s  the  case,  please  let us  know  at  senninculture@gmail.com within  a  week  after  receiving  your  order.  Include  your order  number  and  photos  of  the  mislabeled  item,  and  we’ll  send  you  a  new  one,  or  issue  a refund!